Privacy Policy

Last updated: 14 July 2026

This Privacy Policy explains how BE Assistance Qatar (“we”, “us”, or “our”) collects, uses, and shares personal information when you visit our website or contact us about funeral and repatriation of mortal remains services from Doha, Qatar.

1. Who we are

BE Assistance Qatar is the Qatar-focused branch of BE Assistance International Group. We arrange documentation, coordination, local burial where permitted, and international repatriation of mortal remains for families, embassies, insurers, employers, and assistance companies.

Website: BE Assistance Qatar
Location: Doha, Qatar
Email: info@beassistance.com
Phone / WhatsApp: +20 128 588 8899

Operational support may involve our parent organisation, BE Assistance International Group (historically associated with Egypt), when needed to deliver a case.

2. Information we collect

Depending on how you contact us, we may collect:

• Contact details – name, phone number, email address, and preferred contact channel.
• Case details – information you provide about the deceased, next of kin, destination country, hospital or place of death, documents needed for repatriation or burial, and related logistics.
• Address details – delivery or contact addresses you share for service coordination.
• Messages – content you send by web form, email, phone, or WhatsApp.
• Technical data – IP address, browser type, device information, pages viewed, and similar usage data collected automatically when you browse the site.

We do not ask visitors to create user accounts on this website. This site is not a forum or blog comment platform.

3. How we collect information

• Quote and contact forms on the website (including fields such as name, phone, email, destination, and case notes).
• Phone calls and WhatsApp messages to our published contact numbers.
• Email to info@beassistance.com.
• Cookies and similar technologies used for site operation, security, and analytics (see below).

4. Why we use your information

We use personal information to:

• Respond to enquiries and provide quotes.
• Arrange and coordinate funeral, burial, documentation, and repatriation services.
• Communicate with you, embassies, hospitals, airlines, insurers, or other parties you ask us to involve.
• Operate, secure, and improve the website.
• Comply with legal, regulatory, and documentation requirements applicable to mortal remains handling and cross-border transport.

Because of the nature of our services, some information may be sensitive. We handle case information only as needed to provide the requested assistance.

5. Cookies, analytics, and similar technologies

Our site may use cookies and similar technologies for:

• Essential operation – security features (such as reCAPTCHA on forms), session or preference cookies needed for the site to work, and performance/caching tools.
• Analytics – Google measurement tools connected through Site Kit by Google, which help us understand how the website is used (for example page views and traffic patterns).

You can control cookies through your browser settings. Blocking some cookies may affect form security or site features.

6. Who we share information with

We share information only as needed to respond to you or deliver services, including with:

• Service partners – hospitals, funeral homes, embalmers, airlines, ground handlers, embassies/consulates, insurers, or destination contacts involved in a case.
• Parent / group support – BE Assistance International Group teams when operational coordination is required.
• Technology providers that help run this website, such as hosting (SiteGround), website builders and plugins (Elementor and related tools), SEO tools (Yoast), caching/performance (WP Rocket), WhatsApp/Meta for messaging, and Google (analytics, Site Kit, and reCAPTCHA).
• Authorities where required by law or for documentation related to death, burial, or repatriation.

We do not sell your personal information.

7. International transfers

We are based in Qatar and regularly coordinate repatriation to destinations worldwide, including GCC countries and beyond. Information may be transferred to, or accessed from:

• Qatar and the destination country for the remains or next of kin.
• Egypt or other locations where BE Assistance International Group provides operational support.
• Countries where our technology providers host or process data.

We share only what is reasonably necessary for the case or website operation.

8. How long we keep information

We keep enquiry and case records for as long as needed to handle your request, complete the service, meet documentation and legal obligations, and resolve follow-up questions. Website analytics and technical logs are typically retained for shorter operational periods according to our tools’ settings. When information is no longer needed, we delete or anonymise it where practical.

9. Children’s privacy

This website and our services are directed to adults arranging assistance for a family member, employer, embassy, or insurer. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information to us, contact us and we will review and delete it where appropriate.

10. Your choices and rights

Subject to applicable Qatari law and any other laws that may apply to your situation, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Ask us to delete information where we no longer need it for service, legal, or documentation purposes.
• Object to or limit certain processing, where applicable.

Some case records may need to be retained for legal, aviation, or official documentation reasons even if a deletion request is made. We will explain if that applies.

11. Security

We take reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure; please share sensitive documents through the channels we confirm with you for your case.

12. Third-party links and messaging apps

Our site may link to third-party sites or open WhatsApp. Those services have their own privacy practices. We encourage you to review WhatsApp/Meta and Google privacy notices when you use those channels.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the website after an update means you acknowledge the revised policy.

14. Contact us about privacy

For privacy questions or requests about your personal information:

BE Assistance Qatar
Email: info@beassistance.com
Phone / WhatsApp: +20 128 588 8899
Website: BE Assistance Qatar

Please include enough detail for us to locate your enquiry or case. We will respond as promptly as reasonably possible.